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MOREnet Contacts at a Glance
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MOREnet Contacts: Descriptions and Duties
MOREnet recommends that organizations take advantage of these
positions by having them filled by different staff members. This practice allows
members to have multiple individuals informed about the support and services available through MOREnet.
Institutional Representative
- Serve as the main contact between the organization and MOREnet on program
changes and issues.
- Serve as the recipient of mailed (U.S. Postal Service) information about MOREnet
programs.
- Be responsive to surveys and inquiries about MOREnet programs.
- Be a leader for MOREnet programs within the organization.
- Distribute and administer program
e-mail user IDs.
- Submit MOREnet contact changes.
- May also include the duties of a MOREnet Technical Contact.
Superintendant/Director
The superintendent of a school district or the director of a library.
Information Release Official
Individual to authorize release of member-specific records, material or information maintained on any MOREnet services to the member. Unless otherwise notified, MOREnet will assume the Institutional Representative also performs the role of the IRO.
Technical Contact
- Provide MOREnet-based training to other members in the organization.
- Be responsible for the overall coordination of technology in the organization.
- Be responsible for daily technical operations.
- Is automatically subscribed to MOREnet’s connect-news discussion list.
- Have a working knowledge of the workstation and network operating systems
used in the organization.
- Have an understanding of TCP/IP protocols, IP addressing, sub-networking and
Wide Area Networks (WANs).
- Provide support for use of online resources
provided through MOREnet as well as use of related Internet software such as Web
browsers.
Security Contact
- Should bear overall day-to-day responsibility for the network
security of the organization.
- Should be empowered to act to safeguard the network and should have access
to the expertise to make necessary changes without delay.
- Need not have the expertise personally, but should be able to bring appropriate
expertise to bear on a problem quickly (i.e., by telephone or pager).
- Is subscribed to MOREnet's security discussion list. MOREnet addresses this
list with relevant advisories of security vulnerabilities, software bugs affecting
security, notices of available security-related training and quarterly summaries
of security statistics.
E-rate Contact
- These contacts may call or send e-mail to MOREnet
for E-rate assistance.
- Is subscribed to MOREnet’s USF discussion list.
Billing Contact
Designated as the appropriate accounts payable office or individual to receive bills for MOREnet services.
Site Contact
Site Contacts are the contact point for help with data connection issues. Generally, they serve as a one-way communication channel from MOREnet to members about data connection outages. Site Contacts are restricted to requesting assistance on data connection issues. In many cases, the Site Contact is also one of the other organizational contacts.
Professional Development/Training Contact
- The designated person to receive information from MOREnet about training
opportunities and to serve as an information conduit back to MOREnet.
- Serves as the contact point for information about MOREnet training for
his or her organization.
Note: Any contact may register staff
from his or her organization for MOREnet training.
Online Resources Contact
- Provides his or her organization with support for using online
resources available through MOREnet
- Shares information about access to library resources provided through MOREnet
to faculty, students and staff
- Subscribed to MOREnet's online resources distribution list
Video Contacts
Authorized Video Contact
Should be empowered to make decisions and commitments for all aspects of
your organization’s video conferencing and streaming events, with respect
to MOREnet Video services.
Video Technical Contact
- Should be available on-site to assist MOREnet in monitoring and troubleshooting
your organization’s video equipment and events
- Must be able to phone MOREnet from the site's video unit location and perform
rudimentary troubleshooting of the site’s video equipment
- Must be familiar with the organization’s local network
- Must be accessible via phone any time the site is participating in a videoconference
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