Customers Say MOREnet Delivers

FOR IMMEDIATE RELEASE Wednesday, May 25, 2005

Contact: Bill Mitchell Telephone: (573) 884-2666

Columbia, Missouri (May 19, 2005) – The Missouri Research and Education Network (MOREnet) received an excellent overall satisfaction rating of 9.1 out of 10 in a just-released independent survey of Missouri educators and librarians. MOREnet’s primary service—providing reliable Internet connectivity for Missouri public schools, higher education institutions and libraries—earned near-perfect ratings (9.5 out of 10).

The online survey was designed and fielded by an independent expert and administered through Vangel Marketing Communications.

“In our experience measuring customer satisfaction, there are often one or two areas where an organization excels. MOREnet is unique because customers rated it extremely high across all service areas,” said Mike Vangel, president of Vangel Marketing Communications.

MOREnet Executive Director Bill Mitchell said, “We want to thank our customers for taking the time to participate in this survey and rewarding us with an excellent benchmark from which to further improve our services. I am very proud of the staff at MOREnet and their steadfast commitment to improve customer satisfaction.”

About MOREnet

MOREnet links Missouri to a world of knowledge through a statewide research and education network.

Schools, public libraries, academic institutions and state agencies linked to the network have access to a secure broadband Internet connection, staff training, technical support and electronic resources, making equitable access possible across Missouri.