FAQ

1. Q. What is the MOREnet satisfaction survey all about?
   A. MOREnet is asking a select group of individuals who represent our core customer groups to participate in an online survey designed to help measure their satisfaction with MOREnet and the services it delivers. Survey participants include Institutional Representatives, Technical Contacts and other organizational contacts from higher education, K-12 schools and public libraries. It is vital for us to hear how we are doing and how we can enhance our customers' satisfaction with MOREnet and the services we deliver to support their organizations and customers.

2. Q. How can I take the survey?
   A. Survey participants will receive a postal letter of explanation from MOREnet and an e-mail invitation from Amplitude Research. The e-mail message will contain an individualized link (URL) to participate in the survey. Be sure to keep this e-mail message until you have completed the survey successfully.

3. Q. What if I've received a letter about participating, but don't receive the e-mail with my link to take the survey?
   A. Look for your e-mail invitation with a link to take the web-based survey in your inbox during the week of March 21, 2005. The message will come from Amplitude Research (admin@amplituderesearch.net). If you have not received your e-mail invitation by March 28, contact Amplitude Research.

4. Q. Do I need any special tools or settings to participate?
   A. Your Web browser must have cookies enabled.

5. Q. What if I am interrupted while completing the survey; can I continue?
   A. Though you should be able to complete the brief survey quickly, if you must stop and return to it later, simply click on the personalized link in your e-mail invitation message from Amplitude Research.

6. Q. Who do I contact for help if I have trouble submitting my survey?
   A. For help with any technical issues related to accessing, completing or submitting the web-based survey, please contact support@amplituderesearch.net.

7. Q. Are my survey responses anonymous/confidential?
   A. Yes, all responses are confidential. Your opinions will be reported to MOREnet as a summary—no identifying information about you or your institution will be released to anyone at MOREnet.

8. Q. Prizes? What prizes? Who is eligible? Will it affect the anonymity of my survey responses?
   A. As a way of saying "Thank you," after you complete the survey you may choose to be entered in a drawing to win a valuable prize, including a World Book CD-ROM donated by World Book, Inc., a Best Buy™ gift certificate donated by Leviton, a Best Buy™ gift certificate donated by Panduit, a student's desk chair donated by benee's or a certificate for a complimentary registration that can be used for a future MOREnet conference.

   The anonymity of your survey responses is not affected by entering this drawing.

9. Q. What will be done with the information gathered from this survey?
   A. MOREnet will use your valuable input to better understand what MOREnet does well, and areas where MOREnet needs improvement.

10. Q. When can I find the results of the 2005 customer satisfaction survey?
    A. Over the next several months, MOREnet will report what you told us, along with a plan for addressing any areas you identified for improvement. The information will be available on MOREnet’s website and in future copies of the MOREnetworking newsletter.

11. Q. What will happen next, based on the opinions expressed in this customer satisfaction survey? How will I know something is being done with information?
    A. Over the next several months, MOREnet will report what you told us, along with a plan for addressing any areas you identified for improvement. The information will be available on MOREnet’s website and in future copies of the MOREnetworking newsletter.

Questions?

For technical support issues related to accessing or submitting the online survey, contact support@amplituderesearch.net.

For non-technical questions or comments about the survey, please contact Toni Stern at astern@pursuantresearch.com.

If you have any questions about this survey, your participation or its results, please contact MOREnet at (800) 509-6673 or communications@more.net.