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Fort D - Cape Girardeau
Videoconferencing

Contact Information and Support Hours:



Home › Support › Videoconferencing › Contact Information and Support Hours

Contact Information and Support Hours

Contact Video Support

Before calling MOREnet, please go through the Video Services Troubleshooting Checklist and make sure you have your Site Information at hand.

(573) 884-6986 phone
(877) 896-9168 (Missouri only)
(573) 884-6673 FAX
E-mail: video@more.net
 

Support Hours

MOREnet provides support for videoconferencing during Video Services regular business hours, 7:30 a.m. - 10 p.m. Monday through Thursday and 7:30 a.m. - 5 p.m. on Friday, except for holidays. Support is also available for pre-scheduled videoconferences occurring between 5 p.m. and 10 p.m. on Friday or between 8 a.m. and 5 p.m. on Saturday.

 

Note:

FY12 Video Support Hours

 
Effective July 1, 2011, MOREnet Video support hours will be Monday-Friday, 7:30am to 5:00pm. 
Services include assisting with connectivity issues, validations, training, scheduling, and streaming support.
 
Upon request, on call telephone support is available Monday-Thursday from 5:00pm-10:00pm and Saturdays from 8:00am-5:00pm.  Email is not monitored. On call support is only available for events scheduled at least two weeks in advance and for which video on call support has specifically been requested by the member contact and confirmed by MOREnet via email.
On call services are limited to assisting with connectivity issues related to active conferences only.
MOREnet observes all University of Missouri holidays.
  • New Year's Day - Jan. 1
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day - July 4
  • Labor Day
  • Thanksgiving Day
  • Friday following Thanksgiving
  • Christmas Day - Dec. 25
While every effort is made to answer each incoming call, in the event of a major outage or unusually high call volume, members may receive voicemail, especially outside of normal support hours.  Voicemails are monitored and will be responded to as soon as possible during support hours and requested on call events.
 

Members should schedule their videoconferences via MOREnet’s self-scheduling software interface, available 24/7/365. Regardless of video support hours, MOREnet’s centralized videoconference bridging service allows videoconferences to be scheduled and conducted at anytime. 

NOTE: Members must have a Video Technical Contact available at their site during all videoconferences to assist MOREnet with troubleshooting.

Troubleshooting Documents

Information to assist with videoconference troubleshooting is also available on the MOREnet website.