MERC

Contacts

Contact Change Form

Submit this form for additions and/or changes to MOREnet contacts.

Institutional Representative (one per organization)

• The senior information technology executive of a member higher education organization or its designated individual with the authority to represent and make decisions for the institution's information technology (voice, video and data systems) policy and budget as it relates to MERC.
• Representative to the MERC Institutional Representatives group.
• Serves as the main contact between the organization and MOREnet on administrative issues.
• Serves as the recipient of mailed (U.S. Postal Service) and e-mailed information about MERC and MOREnet programs.
• Responds to surveys and inquiries about MOREnet programs.
• A leader for MOREnet programs within their organization.
• Submits MOREnet Contact changes.
• Subscribed to the MERC Institutional Representatives Discussion list.

Technical Contact

• Provide MOREnet-based training to other members in the organization.
• Be responsible for the overall coordination of technology in the organization.
• Be responsible for daily technical operations.
• Are automatically subscribed to MOREnet’s connect-news discussion list.
• Have a working knowledge of the workstation and network operating systems used in the organization.
• Have an understanding of TCP/IP protocols, IP addressing, sub-networking and Wide Area Networks (WANs).
• Provide support for use of online resources provided through MOREnet as well as use of related Internet software such as Web browsers.

Security Contact

• Should bear overall day-to-day responsibility for the network security of the organization.
• Should be empowered to act to safeguard the network and should have access to the expertise to make necessary changes without delay.
• Need not have the expertise personally, but should be able to bring appropriate expertise to bear on a problem quickly (i.e., by telephone or pager).
• Are subscribed to MOREnet's security discussion list. MOREnet addresses this list with relevant advisories of security vulnerabilities, software bugs affecting security, notices of available security-related training and quarterly summaries of security statistics.

E-rate Contact

• These contacts may call or send e-mail to MOREnet for E-rate assistance.
• Are subscribed to MOREnet’s USF discussion list.

Billing Contact

• Designated as the appropriate accounts payable office or individual to receive bills for MOREnet services.

Site Contact

Site Contacts are the contact point for help with data connection issues. Generally, they serve as a one-way communication channel from MOREnet to customers about data connection outages. Site Contacts are restricted to requesting assistance on data connection issues. In many cases, the Site Contact is also one of the other organizational contacts.

Professional Development/Training Contact

• The designated person to receive information from MOREnet about training opportunities and to serve as an information conduit back to MOREnet.
• Serves as the contact point for information about MOREnet training for his or her organization.
• Note: Any contact may register staff from his or her organization for MOREnet training.

Online Resources Contact

• Provides his or her organization with support for using online resources available through MOREnet.
• Shares information about access to library resources provided through MOREnet to faculty, students and staff.
• Subscribed to MOREnet's online resources distribution list.