Troubleshooting

Before Calling MOREnet

If you experience videoconferencing problems and need assistance, please complete the steps described in the document Before Calling MOREnet. Performing these simple preliminary tests and collecting the Site Information requested will enable Video Services to help you resolve your problem more quickly.

General Information

Common Causes of Videoconferencing Problems

Supported Video Software Versions

Gatekeeper

Troubleshooting IP Problems

Protocols

H.323 Video and Firewalls

H.239

Vendor Resources

Polycom

Tandberg

Lifesize

Quality of Service

 QoS