MOREnet and Member Responsibilities | Internet Connection | Services

Home » Services » Internet Connection » MOREnet and Member Responsibilities

Internet Connection: MOREnet and Member Responsibilities

Circuit/Hardware
MOREnet's Responsibilities	Member's Responsibilities
MOREnet will configure a router or switch according to contracted services.	Member will provide physical security, environmental control and electrical power for edge equipment.

Management
MOREnet's Responsibilities	Member's Responsibilities
MOREnet will manage the router or switch.

Internet Connection: Support

Standard Support

Extended Hours SLA

Definitions

Member and MOREnet Responsibilities

MyMOREnet Login

Monitoring/Troubleshooting
MOREnet's Responsibilities - Standard	Member's Responsibilities - Standard
MOREnet staff will electronically monitor the circuit and equipment and quickly respond to problems during normal business hours.	A trained member contact may be asked to check device indicator lights and switch electrical power on/off.
	Contacts should be able to inform MOREnet staff of any recent changes within their networks.
MOREnet will respond 24x7 to trouble calls from members.	A trained technician must be on site, or available to go immediately to the site, if the member calls for assistance after normal business hours.
MOREnet's Responsibilities - SLA	Member's Responsibilities - SLA
In addition to standard MOREnet responsibilities, MOREnet staff will electronically monitor the circuit and equipment and quickly respond to problems during the extended hours specified on the member's Extended Hours SLA.	In addition to standard member responsibilities, a technician must be willing to respond to SPOC calls during all hours of operation selected on the Extended Hours SLA.

Training
MOREnet's Responsibilities	Member's Responsibilities
MOREnet provides Basic Troubleshooting Techniques training.*	Member ensures that all contacts are able to assist with troubleshooting.

*Note: MOREnet offers network training courses beyond Basic Troubleshooting Techniques. See MOREnet Training and Professional Development for more information.

Go to MyMOREnet to request or change an Extended Hours Network SLA.

Copyright ©1999-2006 MOREnet. All rights reserved. Reviewed June 1, 2006.
Contact techsupp@more.net. DMCA and other copyright information.
Site Information: Copyright, accessibility, privacy and other information about this site.
PageMinder: Receive an e-mail notice when this page updates.