Creating a Business Process

Request 1.0

Leader 2.0

Content 3.0

Event 4.0

Post Event 5.0

Define Roles and Back-up Resources for Using the Products

• Domain Administrator - Future
• Event Manager (Conference, Symposium and Web Seminar only)
• Content Developer
• Leader
• Participant: Who can attend? Who is the audience?

Define the High-level Process

1.0 Getting Started

• How is the event need defined?
• How does someone propose an event for this delivery method?
• Who can request events?
• Who decides if this is the right tool and delivery method?
• What training does each of the roles need? Where can it be found?

2.0 Leader

• Who will lead the event?
• Does the event need co-presenters?

3.0 Content

• Who creates the foundational content?
• Who converts the foundational content to Centra content?
• Are there restrictions about the format and content?
• How far in advance does the foundational content need to be supplied for creation?
• How far in advance does the final content need to be delivered to the Event Manager?
• Who tests new subjects and events?
• Who gives final approval of content and event before scheduling?
• If changes are needed to content, how are they made and who can request them?

4.0 Events

• How does someone request the event?
• If changes are needed to an event, how are they made and who can request?
• How will people be enrolled?
• Who will perform local technical support?

5.0 Post Events

• What post events need to occur?
• Recordings
• Can every event be recorded?
• Who can request recordings?
• Who can use the recordings?
• What is the archival process for recordings?
• Centra Knowledge Center
• Who can create Knowledge objects?
• Will the Centra Knowledge Center be your primary user interface?
• Reporting
• What type of reports?
• Who uses the reports?
• Evaluations
• What type of evaluation?
• How long are evaluations kept?