MOREnet is offering a network backup service for members to back up mission-critical data to an off-site location. Members will have access to a hosted backup service located in a secure data facility that connects directly into the core MOREnet network.

Features and Benefits

Security

• Mission-critical data will be backed up to a secure, off-site facility, mitigating the risks associated with a local disaster — tornado, fire or just a disk failure.
• Data will be de-duplicated, compressed and encrypted on-site by the backup client, prior to being transmitted to the storage facility.
• Data will be encrypted "in-flight" as it is transmitted to the remote backup service.
• Member data will be logically segregated from other data.
• Only the member will have the decryption key — backup data is visible only to the member.

Performance

• De-duplication and compression will reduce the amount of data being sent to the remote backup site, reducing the time needed to perform a backup.
• De-duplication and compression will typically reduce data by a 2:1 ratio or better, thereby using less disk space and lowering cost.

Cost Effective

• Members only pay for the data stored remotely after local de-duplication and compression. Many backup services charge for the total amount of data protected, not the amount stored remotely.
• MOREnet is aggregating all members' storage volume to achieve group rate pricing.
• Subscribers will no longer need to:
  • Provide backup systems (tape drives, tapes, backup software, etc.)
  • Swap tapes, replace defective tapes
  • Transport backup media to an off-site storage location
  • Fit the backup into the backup window
  • Fit the backup onto the physical media available

Convenient

• All major operating systems will be supported, including Windows, Linux, Mac OS/X and Novell.
• Members do not need expensive, proprietary equipment.
• Backups may be scheduled during lower bandwidth usage times.
• Backups will be scheduled via a client installed on the local server.

Service Level Options

Enterprise Backup Service

• Local client(s) collect new/changed data, de-duplicate, compress, encrypt and ship to remote server.
• Local backups stored on disk are an option at member's discretion.
• Remote server performs any additional possible de-duplication, ships copy to secondary backup storage.

The backup software client and documentation for all supported platforms and applications may be downloaded from ftp://archiver.dataedge.net.

Installation and Support (optional)

Organizations may optionally pay for installation and support services on an annual basis. MOREnet staff will work with the organization during business hours to install, configure, schedule, verify and monitor backup and restore functions. Support for data restoration following a hardware or environmental disaster is available 24x7. Organizations that do not opt for an annual, flat-rate Installation and Support contract may receive these services on an hourly consulting basis by calling MOREnet Technical Support.

Encryption Key Escrow

All data that is sent to the Network Backup service must be encrypted and is kept in this state both during transit as well as while it is stored. This is done for your protection, but if the encryption key that is used to protect your data is ever lost it will be impossible to restore your data. Because it is so critical to manage encryption keys MOREnet offers two levels of protection that may be used to ensure access your key when needed, both of which are provided at no additional cost.

Electronic Escrow

The key can be sent electronically when it is first created as a part of the configuration of your backup. MOREnet has no way to see what this key is because it is stored in an encoded format, but we can return the encoded value back to you when needed. You will not be able to decode the encoded key but the backup software can use the encoded key to access your data.

The benefit of electronic escrow is that it is done with the click of a button and is then managed automatically as a part of your backup service. The downside of this method is that only the encoded value of your key can be returned to you. This is good for restoring data if you forgot your password, but data will continue to be encrypted using a key that you may no longer know. This can be the case when an employee that set the original key is no longer working for you.

Physical Escrow

MOREnet provides a physical key escrow service that will allow for the actual key to be stored and returned to you any time you request. The benefit of the physical escrow is that you will always have a method of knowing the key that was used. This often happens due to employee turnover or simply from human memory loss. Remember that your data cannot be restored if you don’t know what the key is.

To participate in the physical escrow service, please follow these simple instructions:

1. On paper, please type TWO copies of the following (do not handwrite):
   1. Site Name
   2. Site Address
   3. Key
2. Place each completed form into a tamper proof envelope
3. Place both of the tamper proof envelopes into a manila mailing envelope
4. Mail this to the following address:

Dataedge Solutions
P.O. Box 601
Olathe, Kansas 66051

MOREnet's Network Backup service provider, Dataedge Solutions, will keep each envelope in separate secure locations. Neither MOREnet nor the service provider will ever open these envelopes unless specifically requested by you to assist with a data restore, or we can return the unopened envelopes for your use.

Eligibility

All MOREnet members are eligible for this service.

Purchasing the Service

Contact MOREnet Technical Support at (800) 509-6673 or help@more.net.

Download Service Order Form