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Cisco Access Router 3640 Support Information

Note: Modem pool routers are only supported for members of an existing Community Information Network (CIN).

Hardware/Platform/Operating System: Cisco 3600 Access Server

Description: The Cisco 3600 Series

Support Level: Full Support

MOREnet Support Prerequisites

1. Analog Service: Must use POTS lines. Must be clear and free of noise with working roll-over and pilot number.
2. Digital Service [tentative] - 1 or 2 full 24-channel T1 lines / ISDN PRI lines configured to MOREnet standard specifications (Ear and Mouth Feature Group B signaling).
3. Local helpdesk support for user problems.
4. End-user line/equipment issues are not supported by MOREnet.
5. Help through consultation is available for server side phone service only.
6. Must be configured correctly to communicate with MOREnet TACACS+ software for utilization reporting.

Support Notes/Problems

Digital Service

Modem Type support: 6, 12, 18, 24 port for digital modems modules.

1. Digital Service [tentative]: Full 24-channel T1 trunk lines only, or ISDN PRI lines. AMI, Super Framing or B8ZS, Extended Super Framing

Analog Service

Modem Types: 8 and 16 port for analog modems modules

1. Analog Service: POTS lines must be configured with roll-over and pilot number. Best if each phone line has individual phone number. Analog modem connections, with no guarantee of connect speed, but 54K maximum theoretical connect speed.
2. POTS lines. Analog no speed guarantee. 33.6K max theoretical. Modems added in increments of 8. Lines added in increments of 1. RJ-11 jack for each line.

MOREnet-Supported Service

1. There are known problems when configuring this access device with busy out capability for less than full T1 lines with certain phone companies. MOREnet will only support services configured on this full T1 capability only.
2. Determination and resolution of server side connection issues.
3. Utilization reporting based on number of modems in use per time of day.
4. User identification and accounting information.
5. No guarantee of connectivity for individual users.