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Contact Information Support Hours Troubleshooting

Videoconferencing Links

Scheduling a Videoconference Videoconference Scheduling Form Supported Video Software Versions (Updated: Feb. 16, 2006) Troubleshooting FAQs Index by Topic New and Updated Pages (Updated: Oct. 26, 2006) Services Offered by MOREnet Video Contact Video Support Videoconferencing Support Home

Online Learning and Meetings Resources

Live Video Streaming Service Description Support

Contact Video Support

Before calling MOREnet, please go through the Video Services Troubleshooting Checklist and make sure you have your Site Information at hand.

Support Hours

MOREnet provides support for videoconferencing during Video Services regular business hours, 7:30 a.m. - 10 p.m. Monday through Thursday and 7:30 a.m. - 5 p.m. on Friday, except for holidays. Support is also available for pre-scheduled videoconferences occurring between 5 p.m. and 10 p.m. on Friday or between 8 a.m. and 5 p.m. on Saturday. (Note: Members must have a Video Technical Contact available at their site during all videoconferences to assist MOREnet with troubleshooting.)

Troubleshooting Documents

Information to assist with videoconference troubleshooting is also available on the MOREnet website at http://www.more.net/technical/video/troubleshooting/index.html

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