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Technical Problems Event Problems

Troubleshooting Guides

Before Calling MOREnet Troubleshooting Checklist Site Information General Inforamtion Common Causes of Videoconferencing Problems Supported Video Software Versions H.323 Troubleshooting IP Problems H.323 Video and Firewalls Polycom Polycom Problems Rebooting Polycom Polycom Speed and Duplex Settings Return to: Troubleshooting Home Videoconferencing Support Home   Contact Video Support

Online Learning and Meetings Resources

Live Video Streaming Service Description Support

Common Causes of Videoconferencing Problems

Technical Problems

• Equipment not plugged into power
• IP address not input correctly
• IP Gateway not configured correctly
• Incorrect IP dialed for target site
• External speakers not turned up
• Audio not switched from handset to speaker
• Rj-45 not plugged into wall
• Endpoint not dialed into conference
• Network connection for 323 misconfigured
• Document Camera instead of Room Camera
• Incorrect type camera selected - comp, s-video

Event Problems

• No training for facilitator
• No training for site contact
• No training for support personnel
• No event contact phone numbers for Originating and Receive sites
• No backup plan for continuing the event in case of equipment or connection problems.
  Example of a backup plan: Have a speakerphone in the room.