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Network Connection Equipment Configuration If Problems Occur

Videoconferencing Tips

Tips for Successful Videoconferencing Videoconferencing Network and Equipment Configuration Room Environment and Apparel Preparing for the Event Videoconferencing Etiquette Videoconferencing Support Home

Videoconferencing Network and Equipment Configuration

For assistance in any of the following areas, contact

MOREnet Technical Support
(573)-884-7200
(800)-509-6673
techsupp@more.net

Tell them that you need assistance with videoconferencing.

Network Connection

• Contact MOREnet Technical Support (contact information above) to have the Network Consulting group evaluate your network's ability to support videoconferencing.

• Use switched Ethernet from the codec to the MOREnet edge device (router).

• Set duplexing (half or full) on your Ethernet switch to match the NIC manufacturer's specifications.

• Firewalls often block video traffic. Be sure that the IP address assigned to your video device is outside your firewalls. Contact MOREnet Technical Support for details.

Additional Resources

H.323 Videoconferencing and Firewalls

Equipment Configuration

MOREnet offers Videoconferencing with Polycom training to its members. Course dates and times can be found on the Training Schedule on the MOREnet website.

• MOREnet supports only video software listed on Supported Video Software Versions.

• Use a public IP address for your video codec; do not use Network Address Translation (NAT).

• Set the IP Precedence bit to 5 (the default setting on Polycom units).

• Set the line rate on your codec to 384 Kbps.

• Test any auxiliary echo cancellation equipment for proper operation.

• Test the hookup of your peripheral devices (VCR, document camera, computer).

• All codecs that have not been validated or used with MOREnet in the previous semester must undergo testing with Video Services at least 24 hours prior to participating in a conference.

• All sites must connect directly to MOREnet's MCU.

Tips

• MOREnet recommends connecting no more than eight sites per conference.

• Plan to have a technical person in attendance at each conference site to assist the instructor with troubleshooting.

• Have a backup plan to join the conference by speakerphone in case your equipment should be out of service.

Additional Resources

Codec Naming Conventions

Changing Settings on Polycom

Sample Room Configurations

Videoconferencing Facilities Virtual Tours

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If Problems Occur

Refer to the Common Causes of Videoconferencing Problems document on the MOREnet website.

Prior to calling MOREnet, please collect the information listed on the Before Calling MOREnet page. This information will help us resolve your problem faster.

Tip

Attend the course Videoconferencing with Polycom offered free by MOREnet to its members. Attending this course may help you prevent or more easily address problems in the future. Course dates and times can be found on the Training Schedule on the MOREnet website.