Enter your info. You'll be prompted to enter your first name, last name and the email address you used to register for conference. Then click Next.
Verify your account. You'll either receive an email and text message containing a verification code, or just an email. Read it, then return to your browser, enter the code and click Log in.
You'll be logged in and taken to the Virtual Conference's Attendee Hub. Remember, this hub is available to all conference registrants. All conference sessions that are live-streamed will be available to watch on-demand after the conference is over. You can identify these sessions with the tag "hybrid session."
NOTE: Verification codes can only be used once and expire after 24 hours. If you're logging in on multiple devices, you'll receive a new verification code for each.
Why isn't my session video working?
Try the solutions below if you are having trouble viewing the video content for a virtual session.
Refresh the page
Sometimes it's as simple as refreshing the page and trying again.
Make sure you are on the relevant session page within the Virtual Attendee Hub.
Click the Refresh icon in your browser or, on a Windows device, press Ctrl + F5 on your keyboard. On a Mac device, Command + Shift + R on your keyboard.
Click Join session.
Log out and log back in
Starting with a fresh login to the Virtual Attendee Hub may help correct the issue.
Copy the URL for the virtual session page and set it aside for now.
In the top right of the Virtual Attendee Hub, click the circle with your initials or profile picture, then Log out.
Close out all browser windows.
Open a new browser window, paste the link to the virtual session page from step one into the address bar and press Enter.
Follow the prompts to log in to the Virtual Attendee Hub.
The session page opens by default. Click Join session.
Reduce the video quality
If an your video is buffering or freezing, adjusting the quality.
Move your mouse cursor onto the video player screen. This will open the video toolbar.
Hover over the gear icon in the bottom right and click Auto from the menu.
Check the bandwidth
In order for you to view session videos, your internet speed should be at least 10 Mbps.