Collected Terms and Conditions

All services are subject to MOREnet Service Policies. Additional terms and conditions are listed by service below.

MOREnet may enter into third-party agreements on behalf of the Member when fulfilling the Member-authorized services on this agreement. Prices listed are provided in good faith based on the latest information available. Members are responsible for actual costs and all associated early termination fees and/or cancellation penalties. When the total third-party order exceeds $5,000, a Member Purchase Order Number is required before the order can be placed with the vendor. Please email the PO to invoice@more.net.

Canvas LMS

  • MOREnet may upgrade or modify the LMS environment without prior notice.
  • MOREnet may monitor utilization of computing resources (CPU, memory, disk, network) by organization on the LMS server environment. If your organization is found to be using one or more resources far in excess of expected rates, MOREnet reserves the right to assign your organization to a higher service level tier or assess a surcharge, at its discretion.
  • MOREnet shall install, update, and modify all software running in the LMS environment. Organizations may request patches to the LMS environment, additional or updated plug-ins (modules, blocks, course formats, etc.), and other changes.
  • MOREnet shall review and approve requests at its discretion. MOREnet shall perform nightly backups of the LMS environment as part of its normal operations. MOREnet may also create nightly snapshots of courses for the convenience of course administrators.
  • Subscribers who request to use their own URL will be required to purchase an SSL Certificate or provide one of their own for MOREnet to install. When providing an SSL Certificate for MOREnet to install, a $100 installation fee will be added to your organization’s total cost.

Consortium Discounts

Each partner that offers consortium discounts may have terms and conditions as well. Please see complete details in the members-only section.

Cyber Security Assessment

All services are subject to MOREnet Service Policies. Normal hours of operation for Cyber Security Operations are Monday through Friday, 7:30 a.m. to 5 p.m., excluding University of Missouri holidays.

Discussion Lists

At the beginning of each year, discussion list archives older than two years will be expired and discussion lists not used in over two years will be removed.

Domain Name Service (DNS) Registration

MOREnet is a registrar and has the authority to register domain names associated with the following domains:

  • cc.mo.us
  • gen.mo.us
  • k12.mo.us
  • lib.mo.us
  • saint-louis.mo.us
  • tec.mo.us

MOREnet provides this service, free of charge, to any Missouri organization eligible to use the domain(s) listed above.

Educause provides registration of .edu domain names. To register an .edu domain name, see http://www.educause.edu/edudomain. There are a number of organizations that register other domains, such as .com, .org and .net. A list of these organizations can be found at http://www.internic.net/alpha.html.

E-rate

The discounts are paid directly to the companies that provide schools and libraries with these technology services. In turn, the school or library receives a discounted bill or a reimbursement.

Each year, the amount available for funding must be approved. A funding year begins on July 1, and ends on the following June 30.

Hardware and Software

Members should reference this contract or simply go directly to www.CDWG.com/mohighered to place an order. Members may request a copy of the agreement discounts by contacting your member service advisor at orders@more.net.

Internet Connection

On termination of a member’s Internet connection, all MOREnet-owned equipment must be returned. The member may be responsible for replacement fees for equipment that is not returned in a timely manner or that is damaged by the member.

Kurzweil Education Systems

All services are subject to MOREnet Service Policies. This service is also subject to Kurzweil Education’s Terms of Service.

Learning Management System (LMS) Hosting

  • MOREnet may upgrade or modify the LMS environment without prior notice.
  • MOREnet may monitor utilization of computing resources (CPU, memory, disk, network) by organization on the LMS server environment. If your organization is found to be using one or more resources far in excess of expected rates, MOREnet reserves the right to assign your organization to a higher service level tier or assess a surcharge, at its discretion.
  • MOREnet shall install, update, and modify all software running in the LMS environment. Organizations may request patches to the LMS environment, additional or updated plug-ins (modules, blocks, course formats, etc.), and other changes.
  • MOREnet shall review and approve requests at its discretion. MOREnet shall perform nightly backups of the LMS environment as part of its normal operations. MOREnet may also create nightly snapshots of courses for the convenience of course administrators.
  • Subscribers who request to use their own URL will be required to purchase an SSL Certificate or provide one of their own for MOREnet to install. When providing an SSL Certificate for MOREnet to install, a $100 installation fee will be added to your organization’s total cost.

Managed Wireless (powered by Aerohive)

  • Cancellations for the Managed Wireless Service must be received by June 1 to avoid being charged for an additional year. There are no refunds available for this service.
  • Aerohive’s Terms and Conditions also apply.

Microsoft Licensing

Student licensing must also be obtained if any equipment is assigned to a student for their exclusive use, such as in a 1-to-1 initiative. Please contact ees@more.net for more information about student licensing options.

All services are subject to MOREnet service policies. Microsoft’s EES Program’s Terms and Conditions also apply.

Nearpod

  • 20GB of cloud storage space per teacher to store and receive shared Nearpod Lessons.
  • Nearpod lessons can be up to 80MB in size each.
  • Up to 200 concurrent students per Nearpod session (Nearpod Live mode).
  • Nearpod relies on Internet connectivity and it is the district’s responsibility to ensure proper Internet connections.
  • Nearpod software and teacher presentations are hosted on the Amazon S3 cloud, but the hosting provider may be changed at the discretion of Nearpod.
  • Nearpod presentations remain the property of the teacher and/or district. Nearpod is not responsible for recovering presentations or any other user-created content that may be deleted by users.
  • Nearpod accounts are user specific and not to be shared. Allocated licenses may be reassigned to accommodate user changes during the license period.
  • District Edition licenses include all Nearpod product updates during the license period described in this proposal, but does not include additional fee based content or services beyond what is offered in this proposal.
  • Unlimited Student licenses for students currently enrolled at the District are included in the price of District Edition software.

Netsweeper

  • Member is responsible for determining the categories and individual websites that are allowed or blocked.
  • MOREnet is not responsible for local decisions regarding filtering block or allow configurations.
  • This service is provided with the understanding that no filter is perfect in blocking all Internet sites that are in conflict with federal law.
  • The provision of this service and an organization’s voluntary use of this service are good-faith efforts to meet the requirements of federal laws.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

Network Assessment

Normal hours of operation for Network Consulting services are Monday -Friday, 7:30 a.m. to 5 p.m., excluding University holidays.

Network Backup

  • Available bandwidth to backup storage is not guaranteed and will fluctuate according to usage. Network capacity to backup storage is via two dedicated 1 Gbps connections directly into MOREnet’s core network which is shared among all members of the service. MOREnet will monitor the connection and increase bandwidth capacity if MOREnet determines it is warranted.
  • Backup storage is located in a secure, hardened facility designed for continuously available services. Planned and unplanned events may prevent backups from being accessible 100 percent of the time.
  • Backups shall be created using current or up-to-date client.
  • For members that have not selected the optional Network Backup Installation and Support service subscription level, MOREnet shall not be responsible for the member’s inability to create or access backups due to client issues. Member shall be responsible for installing and maintaining appropriate client software to access backups. MOREnet can assist with client issues at the hourly consulting rate.
  • For members that have selected the optional Network Backup Installation and Support service subscription level, MOREnet assumes responsibility for member’s backup configuration and monitoring and shall be responsible for installing and maintaining appropriate client software to access backups as specified by member. Member shall assist MOREnet in this role by providing administrative-level privileges to the backup server(s) and access to data to be backed up. MOREnet shall not be responsible for backups if member does not provide adequate levels of access or omits informing MOREnet about data to be backed up.
  • MOREnet shall not be responsible for member’s inability to restore from backups and recommends that restorations are periodically performed to ensure the validity of the backups.
  • MOREnet shall not be responsible or held accountable for data loss under any circumstances.
  • Backups shall be encrypted using the client’s encryption functionality. Member shall not store credit card numbers in backups. MOREnet shall not be responsible for any liability resulting from unauthorized access to backups.
  • Restoration of backups requires the appropriate encryption key. If an encryption key is lost, there is no mechanism for key recovery, all data previously backed up with the key will be unable to restore, and affected data will have to be backed up again with a new encryption key.
  • For members that have not selected the optional Network Backup Installation and Support service subscription level, member shall be responsible for retaining and protecting their client encryption key(s). MOREnet does not have access to these key(s). Key escrow is available as part of the service.
  • For members that have selected the optional Network Backup Installation and Support service subscription level, MOREnet shall be responsible for retaining and protecting client encryption key(s). Key(s) will be shared with member upon request. MOREnet will utilize the key escrow service.
  • MOREnet is not authorized nor able to inspect data stored by members, and, therefore, MOREnet shall not be responsible for any illegal data or data that was acquired in an illegal manner. MOREnet is required to cooperate with any judicial authority that is authorized to inspect the data stored on its servers and provides the legal orders to do so. Any illegal data which may be identified by delegated judicial supervisory authorities shall be removed from MOREnet’s servers.

Network Consulting for Member Networks

Support is provided on a best effort basis and as resources are available. Not all technologies are supported.

Online Resources

  • Members may use MOREnet-affiliated IP addresses or other static IP addresses assigned to their organizations and on file at MOREnet.
  • Remote access by registered/authorized staff, students and patrons is permitted.
  • Online resources are only available to users in your service area through authentication methods provided by the organization.
  • LearningExpress: Remote access by registered/authorized staff, students and patrons is permitted. Users can setup an account through remote access methods or on-site. Once an account is created it can be used at any outside location.

Premium Email Archiving Hosted by Gaggle

  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • This service is also subject to Gaggle Terms of Service.

SafeConnect Network Access Control

  • Customer is responsible, along with MOREnet, for setting up initial policy configurations.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

Safety Management with Gaggle

  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • Safety Management is also subject to Gaggle Terms of Service.

SecondWeb

  • Pricing for the SecondWeb service is based on the total amount of disk space.
  • The billing process will begin automatically upon receipt of the signed order form or approved quote.

Secure Ideas’ NetworkScout

This service is provided monthly and billed as an annual subscription fee.

Training

All services are subject to MOREnet Service Policies, and classes are subject to trainer availability.

Videoconferencing

  • MOREnet and its members who use the MOREnet videoconferencing service make a mutual commitment to provide the best possible videoconferencing class or event experience for all participants. Members participating in the MOREnet videoconferencing service accept the following conditions of use.
  • Videoconferencing sites will validate their video units with MOREnet at least 24 hours before participating in any video event.
  • Videoconferencing sites will dial in during the pretest time before the start of each videoconference to perform an audio-video check of their equipment with the other sites involved in the videoconference.
  • Each videoconferencing site will have an individual trained in operation of the local site’s equipment available on site for troubleshooting during all events.
  • Sites will have a local network expert available to address network problems during all events.
  • After making any configuration change to its video unit, firewall or network, a site will validate its video unit with MOREnet before participating in any videoconferencing event.

Removal from an Event

MOREnet may enter a videoconference at any time to ensure a quality experience for event participants. If a problem at a participating site is found to be disrupting the quality of the videoconference for other participants, MOREnet may remove the disrupting site from the current and future events until the problem is resolved. The following process will be followed:

  • If a participating site recognizes that difficulties at another site are adversely impacting the event, it will contact the originating site about the problem before calling MOREnet. The site whose technical difficulties are causing disruption will attempt to correct the problem before contacting MOREnet.
  • If MOREnet determines that a site is adversely affecting a videoconference after the event begins, MOREnet will attempt to reach the designated event contact at the site causing the problem.
  • As part of the troubleshooting process, MOREnet will offer to move the disrupting site to a separate videoconference for testing.
  • If the problem cannot be resolved within 15 minutes after the class or event starts, MOREnet will mute or remove the site with the problem from the videoconference.
  • If the site with the unresolved problem is the originator of the videoconference and the decision is made to terminate its participation, the originating site is responsible for notifying all participating sites that the event is being terminated and will be given time to do so.
  • MOREnet will attempt to notify the originating site before removing a problem site from the event.
  • Recurring problems will be escalated within the site’s management by event contact or MOREnet until satisfactory resolution is achieved. Once the problem at the site has been corrected, the site will contact MOREnet to test its equipment. If testing is successful, the site may again participate in future videoconferencing events scheduled through MOREnet.

Sample Causes for Site Removal from an Event

  • Audio noises that disrupt the event for all sites
  • Video problems that degrade the quality of the event
  • Local network problems at the site that affect the event’s quality

Virtual Servers

  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • Virtual Machines may not be used for illegal purposes.
  • Virtual Machines may be shut down by MOREnet if they are identified as origins of attacks, spam, malware or copyrighted or illegal content.
  • Virtual Machines may be shut down by MOREnet if they are behaving in a way that puts other VMs or the environment as a whole at risk (excessive CPU, RAM, disk or network use; thrashing; repeated reboots, etc.).

Microsoft Terms and Conditions

MOREnet’s Virtual Server Service is licensed under Microsoft Service Provider License Agreement. All Microsoft software, including the operating system, will be leased per month or year from MOREnet. Members are allowed to use their previously purchased Microsoft application software only if the member has purchased “Software Assurance” from Microsoft and will assign usage rights to MOREnet.

Clarifications on Academic versus Corporate members:

Academic:

Educational Institutions:
A public or private K-12, vocational school, correspondence school, junior college, college, university or scientific or technical school that is either institutionally accredited by an accrediting agency nationally recognized by the U.S. Secretary of Education or, in the case of public K-12 institutions only, recognized or approved by the Department of Education of the state in which it is located.

Administrative Offices or Boards of Education:
Defined as (a) district, regional and state administrative offices of public educational institutions; (b) administrative entities organized and operated exclusively for the administration of private educational institutions; or (c) other state or local government entities nearly all of whose activities consist of administrative support, of a nature that advances academic learning, for public educational institutions.

Public Libraries:
Must meet all of the following criteria: (i) primarily provide general library services without charge to all residents of a given community, district or region; (ii) supported by public or private funds; (iii) make its basic collections and basic services available to the population of its legal service area without charges to individual users, but may impose charges on users outside its legal service area; and (iv) may or may not provide products and services, beyond its basic services, to the public at large with or without individual charges.

Public Museums:
Must meet all the following criteria: (i) are a public or private agency or institution organized on a permanent basis for essentially education or aesthetic purposes; (ii) utilize a professional staff; and (iii) own or utilize tangible objects, care for them and exhibit them to the public on a regular basis.

Special note regarding hospitals, healthcare systems and research laboratories: Hospitals, healthcare systems and research laboratories (including independent research laboratories or research laboratories affiliated with the Department of Defense or the Department of Energy) are NOT eligible to acquire AE products unless they are wholly owned and operated by a qualified educational institution as defined above in sections A and B. “Wholly owned and operated” means that the educational institution is the sole owner of said hospital, healthcare system or research laboratory and the only entity exercising control over the said institution’s day-to-day operations. Additional information on determining if an entity is wholly owned and operated by an educational institution can be found at www.microsoft.com/education/?ID=Eligible. Note that hospitals, healthcare systems and research laboratories are NOT eligible to purchase School Agreement and are not eligible to be included as part of an educational institution’s School Agreement even if they are wholly owned and operated by the educational institution.

Corporate: All other member types.

WAN Connectivity

  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • An SLA will need to be created detailing expected uptime, maintenance windows and repair/service restoration times.
  • MOREnet will own the equipment and will recover it if the service is terminated.
  • All agreements subject to ETP.
  • MOREnet will monitor the equipment as part of the service; MOREnet IP addresses will be assigned for management.
  • MAN network must be directly connected to MOREnet-managed edge router for management purposes.

watch.more.net Streaming and Storage

  • MOREnet may upgrade or modify the watch.more.net environment without prior notice.
  • MOREnet may monitor utilization of computing resources (CPU, memory, disk, network, etc.) by each organization on the watch.more.net server environment. If your organization is found to be using one or more resources far in excess of expected rates, MOREnet reserves the right to contact you and assign your organization to a higher service level tier or assess a surcharge, at its discretion.
  • MOREnet or a MOREnet partner shall install, update and modify all software running in the watch.more.net environment. Organizations may request patches or feature enhancements to the watch.more.net environment.
  • MOREnet shall review and approve requests at its discretion.

Web Hosting

MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

Wireless Surveys

  • Normal hours of operation for Network Consulting and wireless survey services are Monday -Friday, 7:30 a.m. to 5 p.m., excluding University holidays.
  • Support is provided on a best-effort basis and as resources are available. Not all technologies are supported.

Zoom Mobile Videoconferencing

Although the Zoom accounts are included for organizational use with your Full Membership Service Package, we reserve the right to reclaim unused or idle accounts. They can be reissued upon request.