Terms and Conditions by Service

This service is subject to MOREnet Service Policies.

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

All discounts are subject to MOREnet Service Policies.

Each partner that offers consortium discounts may have terms and conditions as well. Please see complete details in the members-only section.

All services are subject to MOREnet Service Policies. This service is also subject to Permission Click Terms of Service.

  • All services are subject to MOREnet Service Policies.
  • At the beginning of each year, discussion list archives older than two years will be expired and discussion lists not used in over two years will be removed.

All services are subject to MOREnet Service Policies.

Background Information

Host name - The part of the Fully Qualified Domain Name (FQDN) that specifies a particular computer or server where information is stored.

Domain name - The unique part of the FQDN that translates to an IP address that points to a specific server where the website files are stored.

Fully Qualified Domain Name (FQDN)

Host Name

Subdomain

Domain Name

www.more.net

www

 

more.net

mail.hs.school.k12.mo.us

mail

hs

school.k12.mo.us

fred.science.university.edu

fred

science

university.edu

library.lib.mo.us

library

 

lib.mo.us

Domain Name Registrations

MOREnet

MOREnet can process requests to host DNS records for the following types of domain names. If you are unsure of the type of domain that you should request for your organization, read MOREnet's Domain Name System FAQ.

Organization

Domain

Four-year colleges and universities

<school_name>.edu

Non-profit organizations

<org_name>.org

Two-year colleges and community colleges

<school_name>.cc.mo.us

Other organizations in Missouri

<org_name>.gen.mo.us

Public and private school districts

<school_name>.k12.mo.us

State, regional, city and county libraries

<lib_name>.lib.mo.us

Technical and vocational schools

<school_name>.tec.mo.us

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

The discounts are paid directly to the companies that provide schools and libraries with these technology services. In turn, the school or library receives a discounted bill or a reimbursement.

Each year, the amount available for funding must be approved. A funding year begins on July 1, and ends on the following June 30.

Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • Premium E-mail Archiving is also subject to Gaggle Terms of Service.
  • All services are subject to MOREnet Service Policies.
  • The E-mail Virus and Spam Filtering service should be one component of an organization's overall virus protection and e-mail filtering approach. Use of this service does not guarantee 100% removal of viruses and other malware from e-mail or guarantee freedom from viruses or other malware infection through other means. Similarly, use of this service does not guarantee 100% removal of unsolicited commercial or bulk e-mail, commonly known as “spam.”

All services are subject to MOREnet Service Policies.

All services are subject to MOREnet Service Policies.

Members should reference this contract or simply go directly to www.CDWG.com/mohighered to place an order. Members may request a copy of the agreement discounts by contacting your member service advisor at orders@more.net.

  • All services are subject to MOREnet Service Policies.
  • Additional iboss terms and conditions will apply.
  • Member is responsible for determining the categories and individual websites that are allowed or blocked.
  • MOREnet is not responsible for local decisions regarding filtering block or allow configurations.
  • This service is provided with the understanding that no filter is perfect in blocking all Internet sites that are in conflict with federal law.
  • The provision of this service and an organization's voluntary use of this service are good-faith efforts to meet the requirements of federal laws.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

All services are subject to MOREnet Service Policies.

  • All services are subject to MOREnet Service Policies.
  • Member is responsible for determining the categories and individual websites that are allowed or blocked.
  • MOREnet is not responsible for local decisions regarding filtering block or allow configurations.
  • This service is provided with the understanding that no filter is perfect in blocking all Internet sites that are in conflict with federal law.
  • The provision of this service and an organization's voluntary use of this service are good-faith efforts to meet the requirements of federal laws.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

All services are subject to MOREnet Service Policies.

  • All services are subject to MOREnet Service Policies.
  • MOREnet may upgrade or modify the LMS environment without prior notice.
  • MOREnet may monitor utilization of computing resources (CPU, memory, disk, network) by organization on the LMS server environment. If your organization is found to be using one or more resources far in excess of expected rates, MOREnet reserves the right to assign your organization to a higher service level tier or assess a surcharge, at its discretion.
  • MOREnet shall install, update, and modify all software running in the LMS environment. Organizations may request patches to the LMS environment, additional or updated plug-ins (modules, blocks, course formats, etc.), and other changes.
  • MOREnet shall review and approve requests at its discretion. MOREnet shall perform nightly backups of the LMS environment as part of its normal operations. MOREnet may also create nightly snapshots of courses for the convenience of course administrators.
  • Subscribers who request to use their own URL will be required to purchase an SSL Certificate or provide one of their own for MOREnet to install. When providing an SSL Certificate for MOREnet to install, a $100 installation fee will be added to your organization's total cost.
  • All services are subject to MOREnet Service Policies.
  • Members are responsible for recording their streams on site. There is no recording available from the servers.
  • Content. Members are responsible for producing and encoding their own events. The originating site can stream either live or taped video.
  • Intellectual Property Rights. Media, such as audio, video and still images, are subject to intellectual property rights and copyright laws just as text materials are. The originating site is responsible for ensuring that notice for copyright or other intellectual property rights are properly displayed.
  • Network Technician. The originating site must have a network technician available during the session.
  • Testing. Testing must be completed two business days prior to the event.
  • Cancellation. If the originating site must cancel a requested session, it should do so at least two business days prior to the event.
  • Publicity. The originating site is responsible for any required public notice, advertising, establishing a webpage regarding the event or related items such as post-session evaluation.
  • Conditional access. If restricted access is required, this is the responsibility of the requestor. MOREnet will provide a direct link to our server for members to embed in a registration page, so the link remains hidden. Communication with the requesting organization during the event is critical in the event that the server link must be changed. This happens very rarely but must be considered.

All services are subject to MOREnet Service Policies.

MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

All services are subject to MOREnet Service Policies.

MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

Cancellations

Cancellations for the Managed Wireless Service must be received by June 1 to avoid being charged for an additional year. There are no refunds available for this service.

Terms and Conditions

  • All services are subject to MOREnet Service Policies
  • MOREnet may upgrade or modify the watch.more.net environment without prior notice
  • MOREnet may monitor utilization of computing resources (CPU, memory, disk, network, etc.) by each organization on the watch.more.net server environment. If your organization is found to be using one or more resources far in excess of expected rates, MOREnet reserves the right to contact you and assign your organization to a higher service level tier or assess a surcharge, at its discretion
  • MOREnet or a MOREnet partner shall install, update and modify all software running in the watch.more.net environment. Organizations may request patches or feature enhancements to the watch.more.net environment
  • MOREnet shall review and approve requests at its discretion

All services are subject to MOREnet Service Policies.

  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service
  • An SLA will need to be created detailing expected uptime, maintenance windows and repair/service restoration times
  • MOREnet will own the equipment and will recover it if the service is terminated
  • A 100% ETP will apply for the first 3 years of the service
  • MOREnet will monitor the equipment as part of the service; MOREnet IP addresses will be assigned for management
  • MAN network must be directly connected to MOREnet-managed edge router for management purposes

Student licensing must also be obtained if any equipment is assigned to a student for their exclusive use, such as in a 1-to-1 initiative. Please contact ees@more.net for more information about student licensing options.

All services are subject to MOREnet service policies. Microsoft’s EES Program’s Terms and Conditions also apply.

  • All Services are subject to MOREnet Service Policies and MOREnet Mobile Videoconferencing Conditions of Use below.
  • Services are leased on a yearly basis from July to June. If leased after July the cost will be pro-rated based on remaining months until June.
  • Yearly lease fee is non-refundable.

Mobile Videoconferencing Conditions of Use

MOREnet and its members who use the MOREnet mobile conferencing service make a mutual commitment to provide the best possible mobile conferencing class or event experience for all participants. Members participating in the MOREnet mobile conferencing service accept the following conditions of use.

  • Mobile conferencing sites will download their meeting software in accordance with their site policy.
  • Mobile conferencing sites will dial in during the pretest time before the start of each conference to perform an audio-video check of their equipment with the other sites involved in the conference.

MOREnet may enter a conference at any time to ensure a quality experience for event participants. If a problem at a participating site is found to be disrupting the conference for other participants, the following process will be followed:

  • If MOREnet determines that a site is adversely affecting a conference after the event begins, MOREnet will attempt to reach the designated event contact at the site causing the problem.
  • As part of the troubleshooting process, MOREnet will offer to provide the disrupting site a separate conference for testing.
  • Recurring problems will be escalated within the site's management by event contact or MOREnet until satisfactory resolution is achieved. Once the problem at the site has been corrected, the site will contact MOREnet to test its equipment. If testing is successful, the site may participate in future mobile conferencing events.
  • All services are subject to MOREnet Service Policies.
  • AirWatch End User License Agreement (EULA) terms and conditions also apply.
  • All services are subject to MOREnet Service Policies.
  • Member is responsible for determining the categories and individual websites that are allowed or blocked.
  • MOREnet is not responsible for local decisions regarding filtering block or allow configurations.
  • This service is provided with the understanding that no filter is perfect in blocking all Internet sites that are in conflict with federal law.
  • The provision of this service and an organization's voluntary use of this service are good-faith efforts to meet the requirements of federal laws.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • All services are subject to MOREnet Service Policies
  • Normal hours of operation for Network Consulting services are Monday -Friday, 7:30 a.m. to 5 p.m., excluding University holidays
  • All services are subject to MOREnet Service Policies.
  • Available bandwidth to backup storage is not guaranteed and will fluctuate according to usage. Network capacity to backup storage is via two dedicated 1 Gbps connections directly into MOREnet's core network which is shared among all members of the service. MOREnet will monitor the connection and increase bandwidth capacity if MOREnet determines it is warranted.
  • Backup storage is located in a secure, hardened facility designed for continuously available services. Planned and unplanned events may prevent backups from being accessible 100% of the time.
  • Backups shall be created using current or up-to-date client.
    • For members that have not selected the optional Network Backup Installation and Support service subscription level, MOREnet shall not be responsible for the member's inability to create or access backups due to client issues. Member shall be responsible for installing and maintaining appropriate client software to access backups. MOREnet can assist with client issues at the hourly consulting rate.
    • For members that have selected the optional Network Backup Installation and Support service subscription level, MOREnet assumes responsibility for member’s backup configuration and monitoring and shall be responsible for installing and maintaining appropriate client software to access backups as specified by member. Member shall assist MOREnet in this role by providing administrative-level privileges to the backup server(s) and access to data to be backed up. MOREnet shall not be responsible for backups if member does not provide adequate levels of access or omits informing MOREnet about data to be backed up.
  • MOREnet shall not be responsible for member's inability to restore from backups and recommends that restorations are periodically performed to ensure the validity of the backups.
  • MOREnet shall not be responsible or held accountable for data loss under any circumstances.
  • Backups shall be encrypted using the client's encryption functionality. Member shall not store credit card numbers in backups. MOREnet shall not be responsible for any liability resulting from unauthorized access to backups.
  • Restoration of backups requires the appropriate encryption key. If an encryption key is lost, there is no mechanism for key recovery, all data previously backed up with the key will be unable to restore, and affected data will have to be backed up again with a new encryption key.
    • For members that have not selected the optional Network Backup Installation and Support service subscription level, member shall be responsible for retaining and protecting their client encryption key(s). MOREnet does not have access to these key(s). Key escrow is available as part of the service.
    • For members that have selected the optional Network Backup Installation and Support service subscription level, MOREnet shall be responsible for retaining and protecting client encryption key(s). Key(s) will be shared with member upon request. MOREnet will utilize the key escrow service.
  • MOREnet is not authorized nor able to inspect data stored by member and therefore MOREnet shall not be responsible for any illegal data or data that was acquired in an illegal manner. MOREnet informs that it is required to cooperate with any judicial authority that is authorized to inspect the data stored on its servers and provides the legal orders to do so. Any illegal data which may be identified by delegated judicial supervisory authorities shall be removed from MOREnet's servers.
  • All services are subject to MOREnet Service Policies.
  • Support is provided on a best effort basis and as resources are available. Not all technologies are supported.
  • All services are subject to MOREnet Service Policies.
  • MOREnet is not responsible for loss of data.
  • No credit card information is to be stored on the UM/MOREnet data center premises.

All services are subject to MOREnet Service Policies.

Members may use MOREnet-affiliated IP addresses or other static IP addresses assigned to their organizations and on file at MOREnet.

Remote access by registered/authorized staff, students and patrons is permitted.

  • Online resources are only available to users in your service area through authentication methods provided by the organization.
  • LearningExpress: Remote access by registered/authorized staff, students and patrons is permitted. Users can setup an account through remote access methods or on-site. Once an account is created it can be used at any outside location.
  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • This service is also subject to Gaggle Terms of Service.

All services are subject to MOREnet Service Policies.

Pricing for the SecondWeb service is based on the total amount of disk space.

The billing process will begin automatically upon receipt of the signed order form or approved quote.

All services are subject to MOREnet Service Policies.

To best align with your schedule and budget cycles, there are two deadlines for ordering, the first set of licenses have a June 1 deadline and the second deadline is Sept. 15.  You will be given temporary licenses so you can start using the software right away after ordering.

Ordering is directly through Kansas City Audio Visual.

You will purchase directly from KCAV, an authorized SMART reseller, their terms and conditions apply.

The deadline for taking advantage of the special pricing on SMART's 65-inch interactive LED monitor is Sept. 15, 2015.

All services are subject to MOREnet Service Policies.

The billing process will begin automatically upon receipt of the signed order form or approved quote.

The certificate(s) will automatically expire at the end of their term unless a CSR is given to MOREnet prior to the expiration of the certificate(s).

No refunds are available with this service. However, certificates are allowed a one time, no charge replacement (same expiry date) within thirty (30) days of the original issue date.

All services are subject to MOREnet Service Policies.

All services are subject to MOREnet Service Policies.

MOREnet and its members who use the MOREnet videoconferencing service make a mutual commitment to provide the best possible videoconferencing class or event experience for all participants. Members participating in the MOREnet videoconferencing service accept the following conditions of use.

  • Videoconferencing sites will validate their video units with MOREnet at least 24 hours before participating in any video event.
  • Videoconferencing sites will dial in during the pretest time before the start of each videoconference to perform an audio-video check of their equipment with the other sites involved in the videoconference.
  • Each videoconferencing site will have an individual trained in operation of the local site's equipment available on site for troubleshooting during all events.
  • Sites will have a local network expert available to address network problems during all events.
  • After making any configuration change to its video unit, firewall or network, a site will validate its video unit with MOREnet before participating in any videoconferencing event.

Removal from an Event

MOREnet may enter a videoconference at any time to ensure a quality experience for event participants. If a problem at a participating site is found to be disrupting the quality of the videoconference for other participants, MOREnet may remove the disrupting site from the current and future events until the problem is resolved. The following process will be followed:

  • If a participating site recognizes that difficulties at another site are adversely impacting the event, it will contact the originating site about the problem before calling MOREnet. The site whose technical difficulties are causing disruption will attempt to correct the problem before contacting MOREnet.
  • If MOREnet determines that a site is adversely affecting a videoconference after the event begins, MOREnet will attempt to reach the designated event contact at the site causing the problem.
  • As part of the troubleshooting process, MOREnet will offer to move the disrupting site to a separate videoconference for testing.
  • If the problem cannot be resolved within 15 minutes after the class or event starts, MOREnet will mute or remove the site with the problem from the videoconference.
    • If the site with the unresolved problem is the originator of the videoconference and the decision is made to terminate its participation, the originating site is responsible for notifying all participating sites that the event is being terminated and will be given time to do so.
    • MOREnet will attempt to notify the originating site before removing a problem site from the event.
  • Recurring problems will be escalated within the site's management by event contact or MOREnet until satisfactory resolution is achieved. Once the problem at the site has been corrected, the site will contact MOREnet to test its equipment. If testing is successful, the site may again participate in future videoconferencing events scheduled through MOREnet.

Sample Causes for Site Removal from an Event

  • Audio noises that disrupt the event for all sites
  • Video problems that degrade the quality of the event
  • Local network problems at the site that affect the event's quality
  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • Virtual Machines may not be used for illegal purposes.
  • Virtual Machines may be shut down by MOREnet if they are identified as origins of attacks, spam, malware or copyrighted or illegal content.
  • Virtual Machines may be shut down by MOREnet if they are behaving in a way that puts other VMs or the environment as a whole at risk (excessive CPU, RAM, disk or network use; thrashing; repeated reboots, etc.).
  • Please see additional Microsoft Terms and Conditions below.

Microsoft Terms and Conditions

MOREnet’s Virtual Server Service is licensed under Microsoft Service Provider License Agreement. All Microsoft software, including the operating system, will be leased per month or year from MOREnet. Members are allowed to use their previously purchased Microsoft application software only if the member has purchased "Software Assurance" from Microsoft and will assign usage rights to MOREnet.

Clarifications on Academic versus Corporate members:

Academic:

    • Educational Institutions:

A public or private K-12, vocational school, correspondence school, junior college, college, university or scientific or technical school that is either institutionally accredited by an accrediting agency nationally recognized by the U.S. Secretary of Education or, in the case of public K-12 institutions only, recognized or approved by the Department of Education of the state in which it is located.

    • Administrative Offices or Boards of Education:

Defined as (a) district, regional and state administrative offices of public educational institutions; (b) administrative entities organized and operated exclusively for the administration of private educational institutions; or (c) other state or local government entities nearly all of whose activities consist of administrative support, of a nature that advances academic learning, for public educational institutions.

    • Public Libraries:

Must meet all of the following criteria: (i) primarily provide general library services without charge to all residents of a given community, district or region; (ii) supported by public or private funds; (iii) make its basic collections and basic services available to the population of its legal service area without charges to individual users, but may impose charges on users outside its legal service area; and (iv) may or may not provide products and services, beyond its basic services, to the public at large with or without individual charges.

    • Public Museums:

Must meet all the following criteria: (i) are a public or private agency or institution organized on a permanent basis for essentially education or aesthetic purposes; (ii) utilize a professional staff; and (iii) own or utilize tangible objects, care for them and exhibit them to the public on a regular basis.

  • Special note regarding hospitals, healthcare systems and research laboratories: Hospitals, healthcare systems and research laboratories (including independent research laboratories or research laboratories affiliated with the Department of Defense or the Department of Energy) are NOT eligible to acquire AE products unless they are wholly owned and operated by a qualified educational institution as defined above in sections A and B. "Wholly owned and operated" means that the educational institution is the sole owner of said hospital, healthcare system or research laboratory and the only entity exercising control over the said institution's day-to-day operations. Additional information on determining if an entity is wholly owned and operated by an educational institution can be found at www.microsoft.com/education/?ID=Eligible. Note that hospitals, healthcare systems and research laboratories are NOT eligible to purchase School Agreement and are not eligible to be included as part of an educational institution’s School Agreement even if they are wholly owned and operated by the educational institution.

Corporate: All other member types.

  • All services are subject to MOREnet Service Policies
  • Normal hours of operation for Network Consulting and wireless assessment services are Monday -Friday, 7:30 a.m. to 5 p.m., excluding University holidays
  • Support is provided on a best-effort basis and as resources are available. Not all technologies are supported