Behind the Chevron: Luke Polson

  • Published: Tuesday, Feb. 4, 2020

Thoughts on Support Systems From a MOREnet Staffer

Like a lot of information technology workers, I worked on computers and in labs during high school and college. My first real technical position though was as a Technology Coordinator for Green City R-1. If you aren’t familiar with Green City, that isn’t terribly surprising, it’s a small town in northern Missouri that supports a small district. That small district, though, had an amazing staff that did everything they could to provide a quality education for their students. The community, in turn, was terribly proud of their district and did everything they could to support the school. It was, in short, one of the best professional environments I’ve had the pleasure of working in. In my role at the district I supported almost everything, from issues with the Exchange server on down to jammed paper shredders. There were times when I felt overwhelmed from the sheer scope of systems and processes I was *supposed* to be an expert on. I was lucky to have a great support system, the staff and in particular their former superintendent, Donnie Campbell, were patient and understanding. The neighboring Technology Coordinator, Aaron Schnakenberg, was willing to pick up the phone and help talk through technology issues. Finally, Green City was a MOREnet member (still is, by the way) and having access to their technical support for issues with the district’s internet connection and network was critical to my success.

Now I find myself on the other end of the line, fielding calls and providing support for MOREnet members, some of whom are in the same situation I was in when I started my career. Over the last several years cyber threats such as ransomware, DDoS attacks, malware and account compromise to our membership continue to expand. For me, it is a point of pride to be the voice on the other end of the line, talking a member through performing incident response or acting as a sounding board, a sanity check, for a proposed plan dealing with these disruptive threats. I am also proud to be an employee of an organization that is as responsive to member’s needs as MOREnet is. A perfect example is the upcoming Spring Summit featuring training on ransomware prevention, security tools, firewall configuration and other topics.

Having a support system is important for every occupation. I’m thankful for the opportunity to serve in a support capacity for our members. I’m also thankful to work alongside the men and women of MOREnet who are not only passionate about their areas of expertise, but passing that knowledge on, and providing support to others.

Luke is a member of the Cybersecurity team. He is one of the people responding to [email protected] e-mails and calls into the security line. Luke has been with MOREnet for 3 years and can be reached at [email protected].