Over the last 30 years, MOREnet has distinguished itself by focusing on our members’ technological needs. Whether those needs are connectivity, training or technical support, our accessible staff forms the backbone of everything we do.
As a member of our team, you’ll collaborate with members to help them achieve their goals, regardless of provider. You’ll be providing reliable service and support for our broad spectrum of technology solutions that include training, video services, cybersecurity, cloud services and conferences.
MOREnet’s work environment is unique in the area and lets you work when and how you work best, helping you to find the best work-life balance possible. Become an important part of uniting technology, education and information delivery in Missouri.
Member Services Advisor
This position is responsible for cultivating and developing relationships with Missouri’s K-12 institutions with the goal of retaining or recruiting the organization as part of the MOREnet consortium. This position serves as one of the main points of contact for K-12 school districts for our organization.
This position provides consultation and guidance to MOREnet’s K-12 members on the value of consortium participation, including the relevant technical products and services we offer. This position must develop a basic to intermediate understanding of the various offerings and the benefits and value included in order to appropriately relay and guide the member’s understanding, with the option of engaging a subject matter expert in the conversation for a more in depth service overview, as necessary.
This position is expected to perform and document member outreach activities in our Customer Relationship Management system on a consistent and regular basis. Expected outreach will include regular and routine travel to member locations throughout the state, outreach via telephone or video calls, as well as timely and professional email communications with key organizational contacts. The Member Service Advisor will professionally represent MOREnet at various meetings and conferences across the state and at MOREnet, to promote member engagement.
This position is expected to use our internal systems to provide electronic service agreements, with current and accurate pricing for our members as needed, and to ensure the order fulfillment process is completed to the member’s satisfaction. This includes following up with newly onboarded members to ensure they maximize the services they have subscribed to and that other users within the organization are informed and have appropriate access to the services.
This position will lead or assist with various technology-related, member-centric programming and activities that MOREnet may convene in order to gather member contacts together for a particular focus or activity, including eSports, Cybersecurity awareness, annual conference, member conferences, Information Technology showcases and discussions, etc.
Excellent communication skills are required in this role as the main point of contact for K-12 schools.
Given the nature of technology and the business tools required, a willingness to learn and embrace new products and processes is important.
ID Number: 55805
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