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Terms and Conditions by Service

Discussion Lists Terms and Conditions

Managed E-mail Hosting Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

E-mail Virus and Spam Filtering Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet's E-mail Virus and Spam Filtering service should be one component of an organization's overall virus protection and e-mail filtering approach. Use of this service does not guarantee 100% removal of viruses and other malware from e-mail or guarantee freedom from viruses or other malware infection through other means. Similarly, use of this service does not guarantee 100% removal of unsolicited commercial or bulk e-mail, commonly known as "spam."

Good Net Neighbor Phase 1 Terms and Conditions

Good Net Neighbor Phase 2 Terms and Conditions

Google Apps for Missouri Terms and Conditions

Internet Connection Terms and Conditions

Internet Content Filtering Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • Member is responsible for determining the categories and individual websites that are allowed or blocked.
  • MOREnet is not responsible for local decisions regarding filtering block or allow configurations.
  • This service is provided with the understanding that no filter is perfect in blocking all Internet sites that are in conflict with federal law.
  • The provision of this service and an organization's voluntary use of this service are good-faith efforts to meet the requirements of federal laws.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

Internet2 Terms and Conditions

LMS Hosting Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet may upgrade or modify the LMS environment without prior notice.
  • MOREnet may monitor utilization of computing resources (CPU, memory, disk, network) by organization on the LMS server environment. If your organization is found to be using one or more resources far in excess of expected rates, MOREnet reserves the right to assign your organization to a higher service level tier or assess a surcharge, at its discretion.
  • MOREnet shall install, update, and modify all software running in the LMS environment. Organizations may request patches to the LMS environment, additional or updated plug-ins (modules, blocks, course formats, etc.), and other changes.
  • MOREnet shall review and approve requests at its discretion. MOREnet shall perform nightly backups of the LMS environment as part of its normal operations. MOREnet may also create nightly snapshots of courses for the convenience of course administrators.
  • Subscribers who request to use their own URL will be required to purchase an SSL Certificate or provide one of their own for MOREnet to install. When providing an SSL Certificate for MOREnet to install, a $100 installation fee will be added to your organization's total cost.

Live Video Streaming - Originating Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • Content. Members are responsible for producing and encoding their own events. The originating site can stream either live or taped video.
  • Intellectual Property Rights. Media, such as audio, video and still images, are subject to intellectual property rights and copyright laws just as text materials are. The originating site is responsible for ensuring that notice for copyright or other intellectual property rights are properly displayed.
  • Network Technician. The originating site must have a network technician available during the session.
  • Testing. Testing must be completed two business days prior to the event.
  • Cancellation. If the originating site must cancel a requested session, it should do so at least two business days prior to the event.
  • Publicity. The originating site is responsible for any required public notice, advertising, establishing a webpage regarding the event or related items such as post-session evaluation.
  • Stream Storage. MOREnet will archive the stream for one month.  The originating site may also record the video for later use. A download version is available upon request.
  • Conditional access.  If restricted access is required, this is the responsibility of the requestor.  MOREnet will provide a direct link to our server for members to embed in a registration page, so the link remains hidden.  Communication with the requesting organization during the event is critical in the event that the server link must be changed.  This happens very rarely but must be considered.

Live Video Streaming - Viewing Terms and Conditions

MyMOREnet Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet requests personal information from MyMOREnet users to provide specific services requested by those users. Such information is considered confidential and is not distributed to other parties. For more information, click the Site Information link at the bottom of any MyMOREnet webpage.
  • If you are a MyMOREnet user administrator and wish to cancel your MyMOREnet account, please contact MOREnet Technical Support at (800) 509-6673 or help@more.net.

Network Backup Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • Available bandwidth to backup storage is not guaranteed and will fluctuate according to usage. Network capacity to backup storage is via two dedicated 1 Gbps connections directly into MOREnet's core network which is shared among all members of the service. MOREnet will monitor the connection and increase bandwidth capacity if MOREnet determines it is warranted.
  • Backup storage is located in a secure, hardened facility designed for continuously available services. Planned and unplanned events may prevent backups from being accessible 100% of the time.
  • Backups shall be created using current or up-to-date client.
    • For members that have not selected the optional Network Backup Installation and Support service subscription level, MOREnet shall not be responsible for the member's inability to create or access backups due to client issues. Member shall be responsible for installing and maintaining appropriate client software to access backups. MOREnet can assist with client issues at the hourly consulting rate.
    • For members that have selected the optional Network Backup Installation and Support service subscription level, MOREnet assumes responsibility for members's backup configuration and monitoring and shall be responsible for installing and maintaining appropriate client software to access backups as specified by member. Member shall assist MOREnet in this role by providing administrative-level privileges to the backup server(s) and access to data to be backed up. MOREnet shall not be responsible for backups if member does not provide adequate levels of access or omits informing MOREnet about data to be backed up.
  • MOREnet shall not be responsible for member's inability to restore from backups and recommends that restorations are periodically performed to ensure the validity of the backups.
  • MOREnet shall not be responsible or held accountable for data loss under any circumstances.
  • Backups shall be encrypted using the client's encryption functionality. Member shall not store credit card numbers in backups. MOREnet shall not be responsible for any liability resulting from unauthorized access to backups.
  • Restoration of backups requires the appropriate encryption key. If an encryption key is lost, there is no mechanism for key recovery, all data previously backed up with the key will be unrestorable, and affected data will have to be backed up again with a new encryption key.
    • For members that have not selected the optional Network Backup Installation and Support service subscription level, member shall be responsible for retaining and protecting their client encryption key(s). MOREnet does not have access to these key(s). Key escrow is available as part of the service.
    • For members that have selected the optional Network Backup Installation and Support service subscription level, MOREnet shall be responsible for retaining and protecting client encryption key(s). Key(s) will be shared with member upon request. MOREnet will utilize the key escrow service.
  • MOREnet is not authorized nor able to inspect data stored by member and therefore MOREnet shall not be responsible for any illegal data or data that was acquired in an illegal manner. MOREnet informs that it is required to cooperate with any judicial authority that is authorized to inspect the data stored on its servers and provides the legal orders to do so. Any illegal data which may be identified by delegated judicial supervisory authorities shall be removed from MOREnet's servers.

Network Consulting Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • Support is provided on a best effort basis and as resources are available. Not all technologies are supported.

Network Storage Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not responsible for loss of data.
  • No credit card information is to be stored on the UM/MOREnet data center premises.

Online Resources Terms and Conditions

Remote Conference Management Terms and Conditions

SecondWeb Terms and Conditions

SSL Certificates Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • The certificate(s) will automatically expire at the end of their term unless a CSR is given to MOREnet prior to the expiration of the certificate(s).
  • No refunds are available with this service.  However, certificates are allowed a one time, no charge replacement (same expiry date) within thirty (30) days of the original issue date. 
  • The billing process will begin automatically upon receipt of the signed order form.

Training and Professional Development Terms and Conditions

Videoconferencing Terms and Conditions

Mobile Videoconferencing Terms and Conditions

  • All Services are subject to MOREnet Service Policies and MOREnet Mobile Videoonferencing Conditions of Use.
  • Services are leased on a yearly basis from July to June. If leased after July the cost will be pro-rated based on remaining months until June.
  • Yearly Lease fee is non-refundable.

Virtual Servers Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.
  • Virtual Machines may not be used for illegal purposes.
  • Virtual Machines may be shut down by MOREnet if they are identified as origins of attacks, spam, malware or copyrighted or illegal content.
  • Virtual Machines may be shut down by MOREnet if they are behaving in a way that puts other VMs or the environment at a whole at risk (excessive CPU, RAM, disk or network use; thrashing; repeated reboots, etc.).
  • Please see additional Microsoft Terms and Conditions.

Managed Web Hosting Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • MOREnet is not liable to any party for any direct, indirect, special or consequential damages resulting from any use of this service or any outage, planned or unplanned, of this service.

Web Seminars Terms and Conditions

  • All services are subject to MOREnet Service Policies.
  • By participating in the MOREnet web seminar, attendees understand that sessions, including audio discussions, may be recorded for future reference by all members.